Heard about the 4 million smilez campaign? Just wonder if they really smile from the heart or are they simply flaunting their Darlie/Colgate teeth or are they just exercising their mouth... :D
This campaign is to 'celebrate' the upcoming I-M-F and as well as to incalcate quality customer service. How many of our customer service staff actually smile jovially? I was observing the different characteristics of a customer service assistants. Some were really sweet and went the extra mile to serve the customers. Some were like s**t, have to see if it's a tai tai (someone that takes LV/Gucci and walks in with a poodle... haa) walking into the shop before deciding to serve them anot. Some laggi best, like people owe them money... show their black black face or simply bo chap... I wonder what are the motiviating factors of those retailers with pleasant or reputable customer service. What's wrong with the rest of customer servicing staff??? Customers are the same too, they should learn how to respect and appreciate such services provided by them. When will people ever learn!
Personally, what matters most is that the smile should be sincere. At times i feel that it's so tough to make someone smile. It felt like a challenge yet ironically it's the simplest thing that one could easily do.
So starting from today.... everyone @ S-u-n-t-ec say CHEESE! haaa....
Get your smile going....
:D
Thursday, August 31, 2006
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